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Letter from Craig Downing to ACCPAC Plus clients
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Discontinued Products
Frequently Asked Questions

What does it mean to discontinue a product?

From time to time it becomes necessary to discontinue certain products, either due to aging technologies or changes in market requirements. The decision to discontinue a product impacts our customers and partners in the following areas:

Sales and Pricing

Products will be moved to the discontinued price list. This means that they can be purchased, but only at a 25% premium over SRP.

In the case of ACCPAC Plus, only LanPaks will be available for sale at the premium price. Other modules will no longer be sold as of the discontinued date.

Support

Telephone support for discontinued products will be available at a 25% premium over regular pricing per incident. Further, Sage Software reserves the right to fully terminate the availability of telephone support for discontinued products at any time without the obligation to provide notice.

What other impact can I expect?

Existing users who choose to remain on their current software are advised to continue using their existing operating system, as we may be unable to support them on new versions once the product is discontinued.

Why have you made this decision?

Most small and midsized businesses (SMBs) have limited resources to invest in the evaluation and ongoing support of business technologies. We are dedicated to supporting these clients by providing the best value in business applications. However, at some point old software becomes very expensive and inefficient for both the client and the vendor. For example, supporting new operating systems, networks, and hardware can be difficult for clients using legacy applications such as ACCPAC Plus. It is always in the best interest of clients to be on "strategic" products that best protect their investments and interests. Our strategic products are those that receive our greatest investment and attention, and provide the highest level of benefits to our customers.

What about those clients who are willing to keep using their obsolete solutions?

Current customers can likely continue to function on their current hardware and operating systems without impact. As long as their hardware and operating systems continue to operate, they can reasonably expect their software will work – although we are not in a position to guarantee this in every case. We will continue to sell additional LanPaks so that companies that add users can continue to function. In all other cases, we offer alternative products and migration assistance. We have removed every financial and operational barrier to make it easy for these customers to transition to Sage Accpac. We have given ACCPAC Plus customers a year's notice so they have ample time to determine how best to react to our decision.

What about customers with unused Software Assurance balances?

Customers who are current on Software Assurance (formerly Support Plus) may apply the unused portion of their Software Assurance payment (pro-rated by month) towards the purchase of Sage Accpac ERP through September 30, 2006.